Shipping Policy

At The Iced Out Store, we aim to deliver your orders safely and on time. Please read our Shipping Policy to understand how orders are processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on Sundays or public holidays. Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Locations

We currently ship to most locations across India. International shipping availability will be updated on our website if applicable.

Delivery Time

Estimated delivery time is 5–10 business days, depending on your location and courier service. Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if any, are calculated at checkout. Free shipping offers may apply during promotional periods and will be clearly mentioned.

Order Tracking

Once your order is shipped, tracking information will be shared via email or SMS. You can track your order using the provided tracking link.

Delayed or Failed Delivery

If your order is delayed beyond the estimated delivery time, please contact our support team. In case of failed delivery due to incorrect address or unavailability, re-shipping charges may apply.

Damaged Packages

If you receive a package that appears damaged, please do not accept the delivery or record a video/photo before opening. Report the issue to us within 48 hours of delivery for assistance.

Incorrect Shipping Details

Please ensure that your shipping address and contact details are correct at checkout. The Iced Out Store is not responsible for delays or losses due to incorrect or incomplete address information provided by the customer.

Contact Us

For any shipping-related questions, feel free to contact us:

📧 Email: support@theicedoutstore.com
🕒 Customer Support: Monday – Saturday, 10:00 AM to 7:00 PM